About this role
Job summary
Access Administrator is a key position within the practice, being responsible for ensuring that the appointment system is running smoothly on a day-to-day basis. Working closely with the Central Services Manager to manage demand and capacity, apply rotas and apply care navigation skills when allocating appointments. A thorough knowledge of practice protocols and procedures is required as is good communication with all staff teams.
Main duties of the job
Monitoring requests for routine and same day appointments and processing according to practice protocol
Contacting patients to collect further information on their requests
Booking follow up appointments based on clinical indications
Adding and amending clinical rotas as needed
Cancelling clinics/contacting patients to reschedule
Monitoring appointment availability to ensure there is sufficient access for patient daily, weekly, and monthly.
Assisting with developing timetables for new staff, trainees, and students
Assisting the reception team in ensuring patients can access the surgery (i.e. providing telephone backup or contacting patients as necessary)
Proactively contacting patients to encourage clinical engagement for various initiatives and routine care
Other clinical administration duties as required
Supporting other areas of the practice including some reception work on a rota basis
About us
We are a large practice based in the centre of Wakefield with 27000 patients. We have 10 GP partners and 7 salaried GPs who work at both our main site and at our branch site, Sandal Castle Medical Centre. Our wider team consists of Nurses, Healthcare Assistants, Clinical Advisors and Trainee GPs. We offer a range of services to our patients and operate an innovative access system to enable our patients to access primary care services with ease.
As an employer we pride ourselves on prioritising the wellbeing of our staff and encourage learning, development and progression within the organisation.
Job description Job responsibilities
A Friendly, helpful individual that is efficient with patients, practice staff and the partners, can work on numerous tasks simultaneously and work well under pressure; A forward thinking individual with the ability to assess situations as well as balance demand with availability. A team player that can also work with minimum supervision and is willing to be flexible when necessary; Someone able to strictly observe patients rights to confidentiality and strictly adhere to practice policies and protocols. All staff must be able to provide a high level of customer service with excellent written and oral communication skills.
Person Specification
Experience Essential
Experience of working in busy environment as part of a team
Desirable
Experience of working in a GP practice
Qualifications Essential
5 GCSEs or equivalent (including Maths and English) Evidence of continuing professional development
Desirable
CLAIT ECDL
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Trinity Medical Centre
Address Thornhill Street
Wakefield
West Yorkshire
WF1 1PG
United Kingdom
Employer's website http://www.tmcwakefield.co.uk/ (Opens in a new tab)