About this role
Job summary
We are looking for a highly motivated, well organised, enthusiastic individual to work flexibly as the Ward receptionist on Neuroscience Day Unit at the SGH Site. The unit is an outpatient department that normally caters for patients undergoing day case procedures.
You will be responsible for providing comprehensive and confidential clerical activities to meet the needs of the unit, in accordance with departmental and Trust policies and procedures
We are primarily looking for people with excellent customer care skills, enthusiasm, a flexible approach and a professional attitude.
You will be expected to have excellent communication and organisational skills and the ability to work autonomously and as part of a team
Main duties of the job
You will be responsible for providing comprehensive and confidential clerical activities to meet the needs of the ward, in accordance with departmental and Trust policies and procedures.
We are primarily looking for people with excellent customer care skills, enthusiasm, a flexible approach and a professional attitude.
You will be expected to have excellent communication and organisational skills and the ability to work autonomously and as part of a team.
Key Aspects of the Role
To provide effective and efficient clerical and administrative service to patients, visitors and nursing staff To meet and greet patients and visitors Multi-professional team working and quality improvement Requirements
Previous experience of working with the public Excellent communication skills Adaptable and flexible approach We Can Offer
Training and development opportunities The opportunity to be part of an excellent multidisciplinary team dedicated to improving patient care Family friendly policies
About us
With nearly 9,000 dedicated staff caring for patients around the clock, St Georges is the largest healthcare provider in southwest London.
The main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, we provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Job description Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Qualifications and Training Essential
Educated to GCSE standard or equivalent. Previous experience of working with the public. Experience of working in a team.
Desirable
Previous healthcare knowledge/experience. Qualification relating to customer care.
Knowledge Essential
Communicates well both verbally and in written English Proficient in word processing and basic computer skills. Willingness to develop new skills Able to organise and prioritise workload.
Desirable
Evidence of passing English examinations Standard typing qualification Experience of entering data Able to give examples of how he/she organises work Experience of healthcare database systems
Other Essential
Sensitivity and thoughtful approach Well groomed/smart appearance Good interpersonal skills Able to work independently as well as part of a team Adaptable and flexible to changing work environment.
Desirable
Able to work under pressure and to tight deadlines.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St Georges University Hospitals NHS Foundation Trust
Blackshaw Road Tooting, SW17 0QT
London
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)