About this role
Job summary
We have an exciting opportunity for a Clinical Team Administrator to join the GYW Adult Community Mental Health Team. The team are based at Northgate Hospital in Great Yarmouth and provide adult mental health treatment in the community.
This is 30 hours per week. Fixed Term Contract ending 31 May 2027
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.
You will need to be able to work flexibly in response to service needs and the ability to think creatively. Experience of working to deadlines and on your own initiative is also essential.
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as minute taking.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Duties include (but are not limited to)
- Supporting Clinicians to maintain electronic patient records.
- Booking appointments
- Typing of letters
- Maintaining and monitoring waiting lists
- Diary management
- General admin support to wider clinical team
- Liaising with other teams
- Supporting phones
- Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.
Previous administration experience is essential. Full training will be given.
Please see attached job description and person specification for more information on the duties of the role.
Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.
Person Specification
Knowledge
Essential
- Maintaining administrative / secretarial systems.
Desirable
- Knowledge of NHS policy / procedures.
- Knowledge of medical terminology
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards
- Secretarial experience - Intermediate level
Desirable
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working under pressure
- Working on own initiative with minimal supervision.
Skills
Essential
- Excellent communication skills
- Ability to prioritise
- ICT skills including microsoft
- Literacy and numeracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
Northgate Hospital
Northgate Street
Great Yarmouth
NR30 1BU
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)