About this role
Job summary
This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology department. Urology is a busy an innovative speciality, which treats problems of the urinary system and the genitourinary tract. The Urology department is recruiting a 30-hour Admin Team Leader to join an expanding team, working alongside both medical and nursing teams.
Under the supervision of the Administration Lead, the role involves supporting medical and nursing staff to ensure the smooth running of outpatient services. The post holder may be asked to support with greeting and assisting patients, relatives, and visitors, and respond to enquiries from the public and healthcare professionals. This includes managing telephone and face-to-face communication with patients, GPs, social services, and other staff.
The successful candidate will demonstrate a structured and methodical approach to their work, with excellent organisational skills and a flexible attitude aligned with the Trust's PRIDE values. Strong communication skills are essential, as the role requires the ability to work both collaboratively within a team and independently.
Main duties of the job
The post holder will provide administrative support to the Norfolk Physiology and General Surgical Outpatient reception teams, as well as the Urology secretarial teams. Key responsibilities include coordinating outpatient appointments and outcomes, supporting the validation of patient pathways, and delivering comprehensive secretarial support. This will involve accurately transcribing correspondence from audio or digital dictation, using appropriate medical terminology.
In addition, the post holder will assist Booking Coordinators in managing outpatient waiting lists. This includes advising on patient prioritisation based on clinical need and appointment availability and seeking guidance from colleagues when required.
You will contribute to the ongoing development and improvement of departmental services. Responsibilities include reviewing and investigating waiting list reports, ensuring patient records on the Patient Administration System (PAS) are accurate and up to date, and providing feedback to the Administration Manager and relevant teams to support effective pathway validation. You will be expected to promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
The post holder must handle patient information with strict confidentiality, adhering to Caldicott principles and the Data Protection Act. Duties include accurate data entry and retrieval of patient information using systems such as PAS, RIS, ICE, and other departmental software.
This role includes a wide range of administrative duties utilising Trust systems to record and maintain patient records, and as such, good IT skills in addition to a willingness and commitment to learn multiple Trust IT systems are necessary.
The role also requires providing flexible cover for colleagues to ensure the department operates efficiently and continues to meet service demands.
All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
The successful candidate will also be expected to support the delivery of a high quality, safe and compassionate healthcare service, as all staff are expected to act as a role model to others in all aspects of their work while consistently demonstrating NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications Essential
Relevant typing/IT qualification
Experience Essential
Significant secretarial experience Experience of using computer software, e.g. Microsoft Word, Outlook, Excel Knowledge of Hospital Information System
Skills Essential
Demonstrates ability to prioritise work Demonstrate ability to communicate effectively in person and via telephone
Attitude and Aptitude Essential
Flexibility Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity, and Inclusion. Ability to work independently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)