About this role
Job summary
The Breast Surgery Department at the Norfolk and Norwich University Hospital are looking for a friendly, professional and dedicated individual to join the Administration team as a receptionist.
As part of this busy and varied role, the successful candidate will support the Breast Department by providing a high-quality reception and support service within the outpatient department. A visible and approachable point of contact for patients, families, carers and visitors, helping them feel supported from when they arrive.
You will support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
The successful candidate will be expected to have excellent communication, organisational skills with the ability to prioritise an everchanging workload, and ability to work independently and as part of a larger team.
Main duties of the job
As a Receptionist in Outpatients, you will be the first point of contact for patients, relatives and visitors, providing a welcoming, professional and efficient reception service. You'll manage patient arrivals, confirm demographics, oversee waiting areas and support clinic flow to ensure a safe, smooth experience.
Your role includes booking, cancelling and amending appointments, preparing clinic lists and case notes, and ensuring all information is recorded accurately and in real time on PAS, including RTT updates and post session outcomes. You will liaise with secretaries, clinical teams and other departments to make sure referrals, investigations, X rays and essential documentation are available for every clinic.
You will handle telephone and face to face enquiries courteously, prioritise requests, maintain filing systems, track notes, and arrange patient transport when required. Working as part of a busy multi disciplinary team, you'll support colleagues, follow Trust policies and uphold NNUH's PRIDE values in all aspects of your work.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications Essential
Good general standard of literacy and numeracy
Experience Essential
Experience in NHS or customer service organisation
Skills Essential
Good communication and interpersonal skills
Attitude, aptitude Essential
Flexible - able to multi-task and prioritise Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)