About this role
Job summary
We are a friendly, forward thinking rural dispensing GP surgery in South Somerset committed to delivering excellent patient care. We are a training practice and are looking to recruit an enthusiastic and motivated operations manager to join our supportive and friendly team. This is an exciting opportunity to play a key role in the day to day running of our practice and to deputise for the practice manager when required.
We operate over two sites, our main purpose-built surgery is at Milborne Port Surgery and our branch surgery is at Templecombe surgery. Both sites dispense medications to patients.
Main duties of the job
As our Operations Manager, you will oversee the day-to-day running of the practice, ensuring that the practice continues to deliver safe, efficient, and high-quality patient-centred care. Your role will involve working closely with the GP partners, Practice Manager and department team leads
About us
We are a friendly rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe.
Website: https://www.milborneportsurgery.nhs.uk/
We dispense from both sites and consider ourselves an innovative GP training practice. The dispensary team includes a dispensary lead and 5 dispensers. The team benefits from support from an in-house pharmacist and pharmacy technician as well as the local PCN pharmacy team.
We are extremely proud of our patient feedback related to the service we provide as a surgery a recent example
Milborne Port Surgery and the people who run it and work there are an advert for everything the NHS should be. They also demand and get the support they want from some impressive people in local hospitals and treatment centres. The whole is a classy act. One or two other parts should follow their example. We are very lucky to have them
Please note: we reserve the right to close the application window early.
Job description Job responsibilities
Key areas of responsibility include:
Operational leadership across reception, administration, and workflow teams
HR management including recruitment, rotas, appraisals, and staff development
Regulatory compliance with CQC, safeguarding, infection control, and GDPR
Financial support: processes, budgets, claims, and cost control
Patient experience improvement including complaints handling and access optimisation
Digital and IT systems management including EMIS Web, telephony, and reporting (working with the surgery IT lead)
Service development aligned with NHS priorities and practice goals
About You
We are looking for an individual who has:
Experience in a senior administrative or management role
Strong leadership, organisational and communication skills
Confidence in managing people, performance, and change
Strong problem-solving and organisational skills
Excellent communication skills and the ability to build trust with staff, patients, and clinicians
The ability to work well in a fast-paced environment with competing priorities
A management qualification (ILM, CIPD) or experience in a GP practice (desirable but not essential)
What We Offer
A supportive, collaborative team environment
Opportunities for professional development
Involvement in shaping the future of the practice
A role where your leadership directly improves patient care
Working Conditions
Full time, typically Monday to Friday.
Occasional extended hours for meetings, audits, or urgent operational issues.
Work closely with the surgery staff & external providers to ensure high quality patient centred care
Key Outcomes for Success
Smooth day-to-day operations
High patient satisfaction
Strong staff morale and retention
Compliance with all regulatory standards
Efficient financial performance
Continuous improvement in access and service delivery
Person Specification
Qualifications Essential
*Good Standard of education with excellent literacy and numeracy skills *Experience of working with the general public *Excellent leadership skills *Excellent communication skills *Ability to motivate and train staff *Excellent time management skills *Ability to priortise, delegate and work to tight deadlines within a fast paced environment *Excellent IT skills *Proven problem solving skills *Able to implement and embed policy and procedure *Personal Qualities *Excellent interpersonal skills *Ability to use initiative and judgement *Forward thinker with a 'solution' focused approach *Ability to motivate teams, enhance morale and maintain a positive working environment *High levels of integrity and loyalty *Ability to be sensitive and empathetic *Ability to work under pressure Other requirements *Flexibility to work outside core hours *Disclosure Barring Service (DBS) check *Ability to maintain confidentiality at all times *Full UK Driving Licence
Desirable
*Educated to A-level/equivalent or higher with relevant experience *Leadership and / or management qualification *Experience of working in a healthcare setting *Experience of managing multidisciplinary teams *Experience of performance management including appraisals, staff development and disciplinary procedures *Experience of project management *Experience of working within the NHS *Experience of health and safety
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Milborne Port Surgery
Address Gainsborough
Milborne Port
Dorset
DT9 5FH
United Kingdom
Employer's website https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)