About this role
Job summary
Join Our Frontline Team in a Vital Administrative Role!
We're excited to offer a fantastic opportunity for a proactive, organised, and compassionate Administrator/Receptionist (Band 3) to join our dedicated team in the Emergency Department at Scarborough Hospital.
This is a great time to become part of a dynamic and forward-thinking team.
There is no set pattern to the rota. We are a 24/7 department, and the cover could be any required.
This post is offered at up what equates to 20 hours per week. The role requires a high degree of flexibility, and the rota is planned on a month-to-month basis, typically issued 8-12 weeks in advance.
The post holder will be required to work a range of shift patterns, including:
Early shift: 08:00-16:00
Late shift: 13:00-21:00
Evening shift: 16:00-00:00
Long day: 08:00-21:00
Night shift: 21:00-08:00
Flexibility across all shift types is essential to meet the operational needs of the service.
Main duties of the job
Welcoming and registering patients attending the Emergency Department. Delivering a courteous and efficient front-of-house service. Managing telephone and in-person enquiries with professionalism and discretion. Supporting the wider admin team with clerical tasks as directed. Adhering to departmental procedures and guidelines to ensure smooth day-to-day running.
About us
Trust Information Pack:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected] part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Aptitude and Personal Qualities Essential
Evidence understanding of need for Confidentiality Ability to work flexibly in an environment where demands and priorities change quickly
Experience Essential
NVQ III or equivalent experience in general administration
Desirable
Previous experience of NHS administration services
Education, Qualifications & Training Essential
Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
Desirable
ECDL or equivalent (or proven working knowledge
Skills and Attributes Essential
Evidence of good verbal communication skills and interpersonal skills Ability to work effectively in a busy and fast-paced environment Ability to work under own initiative and judgement in dealing with non-routine enquiries and situations (arising from contact with colleagues and/or patients and relatives) Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
Desirable
Awareness of the importance of patient flow and supporting the wider Emergency Department team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name York and Scarborough Teaching Hospitals NHS Foundation Trust
Address Scarborough Hospital
Woodlands Drive
Scarborough
YO12 6QL
United Kingdom
Employer's website https://www.yorkhospitals.nhs.uk (Opens in a new tab)