About this role
Job summary
We have an exciting opportunity for a part-time Receptionist/Administrator to join our expanding team.
As a receptionist/administrator, you will be required to provide a point of contact for patients and assist them in accessing the appropriate service or healthcare professional.You also will be responsible for managing patient records and requests, handling clinical correspondence, supporting reception duties when needed, and contributing to the overall organisation of the practice
The successful applicant will need to be an excellent team player, with experience in managing multiple tasks of a varied nature and have experience of dealing with the public. Candidate must have previous experience working in a GP surgery
Main duties of the job
Previous General Practice experience and an understanding of the NHS is preferable, but full training can be given. Experience in patient management, care navigator skills, being able to talk to people on the telephone, front desk reception work involving Face-to-face contact with patients, excellent admin skills and a knowledge of SystmOne, Footfall and AccuRx is preferable,full training can be given. There are also opportunities to diversify within the surgery.
About us
We are a small friendly GP Practice located in Norwich City centre with a total list size of just under 6000 patients. We are a friendly and caring practice, delivering high quality, patient centred care.
We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision.
We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Job description Job responsibilities
Skills
Essential
- Willingness to work flexibly
- Excellent communication skills (written and oral)
- Strong IT Skills
- Polite and tactful
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Personal Qualities
Essential
- Polite and confident
- Flexible
- Motivated
- Sensitive and empathetic in difficult situations
- Ability to work under pressure on occation
Person Specification
Experience Essential
- Experience of working in General Practice - Knowledge and experience in the use of SystmOne clinical system
Qualifications Essential
- GCSE grade A to C in English and Maths. - Excellent listening and communication skills (orally and written). - Experience of use of IT systems, Outlook, MS word and Excel. - Experience of working in a healthcare reception role. - Ability to prioritise and work to tight deadlines when faced with conflicting demands
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Pottergate Medical Practice
Address Earlham Road
Norwich
Norfolk
NR2 4BX
United Kingdom
Employer's website https://www.westpottergate.co.uk/ (Opens in a new tab)