About this role
Job summary
We are looking to recruit a full-time (35 hours) or two part-time Receptionist/Administrators to join our supportive team. The successful candidate must have previous experience working in a GP surgery, be confident using EMIS Web, and be IT literate. In this key front-line role, you will act as the first point of contact for patients, helping to provide a welcoming environment while ensuring efficient day-to-day administration, smooth running of reception services, and high-quality patient care within a fast-paced healthcare setting.
Main duties of the job
Greet and assist patients and visitors in a professional manner Book, cancel, and manage patient appointments Answer telephone calls and respond to enquiries Maintain and update patient records accurately Process repeat prescription requests Provide administrative support to clinical staff Handle incoming and outgoing correspondence Ensure patient confidentiality at all times
Manage general reception duties and keep the area organised
About us
We are a friendly, highly computerised GP practice of around 4,500 patients based in Harold Hill, operating from a modern purpose-built building with on-site parking and excellent transport links close to the A12 and M25.
Job description Job responsibilities
Act as the first point of contact for patients, visitors, and telephone enquiries Book, amend, and manage patient appointments using EMIS Web Handle incoming calls, emails, and practice correspondence professionally Maintain accurate and up-to-date patient records Process repeat prescription requests in line with practice procedures Provide administrative support to doctors, nurses, and other clinical staff Ensure all patient information is handled confidentially Carry out general reception and administrative duties to support daily practice operations
Work efficiently within a busy, fast-paced GP environment
Person Specification
Experience Essential
Previous GP administrative experience at least 12 months, including scanning, emails, prescriptions, referrals, summarizing and patient registration/deduction
Desirable
Minimum 12 months experience as a GP receptionist
Qualifications Essential
Minimum educational requirement, GCSE English C and maths C.
Desirable
- Emis Web user - Strong IT and telephone skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Robins Surgery
Address Gooshays Drive
Romford
RM3 9SU
Employer's website https://www.therobinssurgery.co.uk/ (Opens in a new tab)