About this role
Job summary
Job title: QOF Care Coordinator
Responsible to: Senior Care Coordinator
Location: SGPA Family Practices
Salary: £27,483.00
Contract: Permanent
Hours: 37.5 hours per week
Main duties of the job
We are currently seeking to recruit a Care Coordinator (37.5 HPW) to provide a comprehensive Admin/QOF/reception service to achieve an efficient and effective service in providing the best possible care to patients
About us
For a second year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.
Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.
Job description Job responsibilities
Maintain, update and validate patient records to ensure accuracy for QOF reporting. Ensure correct coding for disease registers (e.g., asthma, COPD, diabetes, LD, SMI). Read incoming clinical correspondence (e.g., hospital letters) and code appropriately. Track QOF indicators, monitor performance and identify gaps. Identify eligible patients for QOF reviews and send recalls via letters/SMS. Follow up on nonattenders and maintain recall logs. Maintain disease registers. Perform clinical searches to identify patients missing QOF indicators.
The Care Coordinator (QOF Focus) supports the delivery of safe, effective and highquality care by coordinating patient reviews, managing recall systems and ensuring accurate data capture aligned to the Quality and Outcomes Framework (QOF). The role involves working closely with clinical teams, maintaining disease registers, ensuring robust recall processes, and contributing to QOF performance and compliance
Key Responsibilities:
Data Management & Coding QOF Performance Coordination Patient Recall & Review Management Disease Register & Care Coordination Reporting, Audit & Compliance Team Liaison & Patient Support Monitor and check tasks and work flows Keep directories and data bases up to date to ensure an efficient work flow Demonstrate duties to new or less experienced staff Resolve job related issues, including patient documentation and help resolve minor problems Photocopying Dealing with mail internal and external Attend meetings when required To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness Any other reasonable duties requested by the Practice Manager or GP
This list is not exhaustive
In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.
Working Relationships
General Practitioners Practice Manager and Team Leader Other members of Admin team Members of the Practice/community nursing team Other members of the Primary Health Care Team Patients Outside agencies eg Secondary Care Trusts, Community Services, PCN
All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours. They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:
Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks. Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.
Equality and Diversity
The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality
The post-holder will strive to maintain quality within the Alliance, and will:
Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.
Person Specification
Qualifications Essential
Proven experience of working in a GP Surgery Understanding of QOF and longterm condition management Working knowledge of medical terminology. Experience of handling confidential information. Proven experience of working with patients/public. Ability to handle telephone queries and understand when to involve others. Record and process messages accurately. Trained in the requirements of GDPR
Desirable
Care Coordinator training is preferred or willing to complete
Experience Essential
Knowledge of Emis Web and Clinical searches.
Desirable
Experience of working collaboratively with different organisations, building trust, confidence and partnerships
Motivation and Skills Essential
Prioritise and work to deadlines. Outstanding organisational skills Work effectively and collaboratively as part of a team but also autonomously. High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs Understanding the impact of economic and environmental factors on people's health and wellbeing Promote and maintain good working relationships with a variety of external partners. Keep accurate records of discussions and clearly replicate discussions in writing Work on own initiative but within constraints of the role Understanding of and commitment to equality, diversity and inclusion
Other Essential
Full, valid driving licence and use of own car. Meet DBS standards and Criminal Record checks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sunderland GP Alliance
Address North East BIC
Wearfield
Sunderland
Tyne and Wear
SR5 2TA
United Kingdom
Employer's website https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)