About this role
Job summary
Job title:Multi-Disciplinary Team Coordinator
Responsible to:Integrated Neighbourhood Teams Operations Manager
Location: Sunderland, Neighbourhood based
Salary:£34,969.44 per annum
Contract Type: Permanent
Hours: Full-time, 37.5 hours per week - Part-time considered
Main duties of the job
The delivery of Community Multi-Disciplinary Team meetings (MDTs), contribute to the Integrated Neighbourhood Teams (INT) model and is one of the functions required to achieve Neighbourhood health in Sunderland. Multi-Disciplinary Team membership includes both health, social care and voluntary care sector providers from across the city, working together to identify patients most in need of a multi professional approach to interventions that help them stay well at home for longer.
The MDT Coordinator provides non-clinical administration and organisation support to facilitate this effective MDTs, working as part of a team to support 37 practices across the six PCNs of Sunderland. The MDT Coordinator provides supports to facilitate effective multi-disciplinary working across the system and to improve patient care.
About us
For a second year in a row Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave and other benefits.
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients. By working together, our General Practice community is able to provide innovative services across the city, and work collectively with other key system partners. You'll find great examples of this approach across our website including information on our Enhanced Access service, Clinical Pharmacist provision, and ECG service.
Job description Job responsibilities
Facilitation
Facilitation of close MDT working across all sectorsLeading on and coordinating practice-based and specialist MDT meetingsCo-chairing of MDT meetings across the city with clinical leadsEnsuring timeliness and focus of meetings, collation of patient names flagged for discussion, distribution of documents and action plans.Gathering relevant information to 'set the scene' prior to the MDTCompletion of all administration including liaising with Adult Social Care to determine if any current involvement and if appropriate seeking feedback from named worker.To be the first point of contact for GP Practices and other providers to guide and assist in maximising effectivenessProactively seek and recommend areas for improvement.Support General Practice with risk stratification and identification of new patients for discussion
Organisation
Ensuring there is a confidential, formal and consistent process for receiving and distributing patient information in a timely mannerEncouraging all providers to submit patient information and ensuring these are discussed at the meeting.Agreeing meeting times/dates/locations and circulating information in good time.Coordinating non-clinical cross-service referralsCoordinating and distributing agreed actions and interventionsTravelling between neighbourhoodsUtilising the EMIS clinical system to capture and manage appropriate patent information.Meeting involvement
Encouraging all providers to have an equal voice and facilitating input from non-vocal attendees.Encouraging all views to be consideredEncouraging all attendees to be prepared for MDTs to maximise effectivenessMonitoring and reporting on outstanding actionsMonitoring the identification of patients and encouraging nominationsEnsuring fair participation and neutralising challenging views
Support
Support the clinical lead to chair meetings and ensure all attendees are aware of their agreed actions and the care plan that has been agreed going forwardSolution focussed to address barriersInduct new starters into the MDT way of workingWork with Practices to identify barriers to achieving full-service requirements and work with them to improve outcomesCollate and share good practice and learning outcomes with own team and the wider MDT
Quality
Record significant, adverse and near miss events via the appropriate systemsData cleanse of patients if deceased, moved practice, discharged from MDTAlert appropriate system leaders and managers on issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities, making suggestions on ways to improve and enhanced the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources
Monitoring Effectiveness
Support with management of the Service Level Agreement requirementsReporting any concerns when the SLA is not adhered toMonitoring and reporting the frequency and attendance of key professionals at MDTsMonitoring and reporting the quality of MDTs and preparedness of providers to discuss patientsEnsuring an appropriate number of patients are discussed in one meeting to maintain quality of discussionsAnalysis of relevant MDT data as requiredIdentifying and reporting system coding issues and assisting resolution
Communication
Communicate effectively and appropriately with all members of the MDTInforming patients and their carers of the up-coming MDT and seeking consentInforming patients and their carers of care plans post MDT with clinical support if requiredRecognise peoples needs for alternative methods of communication and respond accordinglyProactively engage Practice staff and other professionals appropriately in the pursuit of the Coordinator duties.
Relationships
Build and maintain good working relationships with the following professional groups:
GPsPractice Managers & practice administrative teamsCommunity & PCN Frailty teamsSocial WorkersDistrict nursesLiving well link workersCarersMental health teamsAny other person involved in patient care as part of MDT working
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other professionals. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorised persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:
Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.
Equality and Diversity
The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality
The post-holder will strive to maintain quality within the Alliance, and will:
Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.Work effectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload and resources.
Person Specification
Experience Essential
Substantial and appropriate experience of working in a busy administrative environment Facilitation of meetings Identifying and delivering continuous improvement Handling confidential information. Understanding of local health services and/or experience of working in an NHS setting or similar.
Desirable
Chairing multi-disciplinary meetings Working with GPs and/or other Health or Social Care providers Supporting multi-disciplinary teams in an administrative/facilitative capacity Working knowledge of EMIS computer software. Identifying and reporting adverse incidents
Motivation and Skills Essential
Prioritise and work to deadlines Flexible and adaptable to business needs Strong organisational skills Work effectively and collaboratively as part of a team but also autonomously High level and adaptable communication skills across a broad range of professionals Problem identification and solving Promote and maintain good working relationships with a variety of external partners. Keep accurate records of discussions and clearly replicate discussions in writing Work on own initiative
Desirable
Data analysis, monitoring and reporting
Qualifications Essential
Minimum of 3 x GCSE or equivalent including Mathematics and English at grade C or above Highly proficient in the use of Microsoft Office applications. Training and an understanding of the requirements of GDPR
Desirable
Experience of using the EMIS clinical system
Other Essential
Full, valid driving licence and use of own car. Meet DBS standards and Criminal Record checks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sunderland GP Alliance
Address North East BIC
Wearfield
Sunderland
Tyne and Wear
SR5 2TA
United Kingdom
Employer's website https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)