About this role
Job summary
We have an exciting opportunity for a receptionist to join our team on a 16 hour contract for maternity cover.
Job Purpose
To be the first point of contact for patients, families and service users in a clinical environment.
To provide an efficient and effective patient reception/administration function within the primary care setting.
General Requirements
As part of a reception team supporting a busy practice you will be the first point of call, either over the telephone or face to face on reception, for patients/ service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments.
Main duties of the job
Operating the administrative functions of the services telephone booking system.
Front of house, welcoming role, meeting and greeting patients/visitors coming into the practice.
Work as a member of the reception team, providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporary registrations.
Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary.
Use appropriate methods to communicate effectively within a team i.e. email, attending meetings.
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Acting as a chaperone for a clinician if requested.
Open post received on site and deal with it appropriately, scanning into SystmOne where required. To record episodes from incoming items of post and log correctly.
Provide administrative support for data quality.
To assist with the daily production of prescriptions, nomads & repeat dispensing.
To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf (Tasks).
About us Become a part of our team delivering world class primary care to help people live healthier and happier lives.
Our award-winning services are highly-rated by the Care Quality Commission and we are leading the way for service innovation nationally. We look after our team and we care deeply about what we do. As a member of our team, you will be respected and valued as an individual and given opportunities to train and develop your skills and knowledge.
Job description Job responsibilities
Principal Duties
Operating the administrative functions of the services telephone booking system.
Front of house, welcoming role, meeting and greeting patients/visitors coming into the practice.
Work as a member of the reception team, providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporary registrations.
Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary.
Use appropriate methods to communicate effectively within a team i.e. email, attending meetings.
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Acting as a chaperone for a clinician if requested.
Open post received on site and deal with it appropriately, scanning into SystmOne where required. To record episodes from incoming items of post and log correctly.
Provide administrative support for data quality.
To assist with the daily production of prescriptions, nomads & repeat dispensing.
To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf (Tasks).
Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
Take and record messages for clinical staff e.g. home visits and further medical advice.
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown or failure, building maintenance to the support manager.
Process and acknowledge receipt of monies from patients, as required.
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
Opening and securing of premises as required.
Other
To be responsible for continuing personal development
To have an annual PDR with line manager.
Support, network and provide cover for sites across the Primary Care Sheffield group as required.
Person Specification
Experience Essential
Experience of working in a reception environment dealing with patients/public in person and by phone IT experience using Microsoft Office and e-mail
Desirable
Previous experience of working within the NHS Previous experience of working in a GP practice
KNOWLEDGE AND SKILLS Essential
Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills
Desirable
Clinical System Use (SystmOne)
Qualifications Essential
GCSE or equivalent English and Maths at grade C or above.
Desirable
Receptionist or Medical Terminology qualifications/experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Sheffield
Address North Darnall Health Centre
2 York Road
SHEFFIELD
S9 5DH
United Kingdom
Employer's website http://www.primarycaresheffield.org.uk/ (Opens in a new tab)