About this role
- Location : Yangon, Myanmar The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
- Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained Receive customer queries and ensure these are resolved promptly Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
- Help minimise defaults by reaching out to customers with delayed payments.
- Proactively contact dormant customers directly to resolve any pending issues.
- Building and maintaining good customer relationships with regard to the diversity of the customer base.
- Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale and increase customer retention.
- Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.