About this role
Location: Cotonou, Benin Republic
About the role
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”; Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution; Conducting product and service quality surveys with customers and recording feedback from time to time; Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs; Working with multiple sales teams and cross-functional teams seamlessly.