About this role
Location : Uyo, Akwa Ibom State
About the Role
- Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region.
- This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction.
- Technical Service Delivery & Customer Satisfaction: Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
- Follow company technical standards, safety protocols, and service level contracts for all field activities.
- Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
- Maintain a professional demeanour and positively represent the brand during all customer engagements.
- System Performance Monitoring & Proactive Maintenance: Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
- Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
- Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.
- Quality Assurance via Installation Audits: Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.
- Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
- Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.
- Installer Network Management & Development: Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
- Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
- Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.
- Operational Excellence & Reporting: Accurately document all service activities, audit results, and spare parts utilisation using company systems.
- Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
- Manage the inventory of spare parts, tools, and equipment within the zone.
- Safety & Compliance: Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.