About this role
Job location: Malawi
About the role
- We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region.
- The Employee will drive the efforts and processes related to collections of our PAYG products in the field.
- They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.
- Develop and implement region-specific collections strategies that align with the company’s overall objectives.
- Lead, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
- Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
- Liaise with respective cross-functional regional leads in ensuring the smooth running of regional operations.
- Collaborate with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
- Track daily, weekly, and monthly collection performance reports for the region.
- Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
- Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
- Conduct regular objective audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
- Identify potential risks in the regional collections process and develop action plans to mitigate them.
- Any other duties as may be assigned by the Country Credit Manager.