About this role
Job Title: Service Designer Salary: £60,000- £70,000 Location: Hybrid (1-2 days per week in London office) We’re looking for a Service Designer who loves turning complex problems into simple, joined-up experiences . You’ll shape the end-to-end Electric Living journey, connecting digital products with hardware, data, installers and operations to create services that genuinely work for our customers. If you want real ownership, fascinating service challenges and the chance to see your work make a tangible impact, this could be the role for you Here's what our Senior Service Designer had to say: "“EV charging is a fascinating service design challenge because the customer experience is only as good as everything happening behind it.
At Pod, you’ll get stuck into the whole service, from software and data to hardware, installers and operations. You’ll have real ownership, plenty of interesting problems to solve and the opportunity to help us define what brilliant service design looks like as we grow.”
Design end-to-end services: Create service blueprints, journey maps and personas that bring together the customer experience and everything happening behind the scenes Connect the whole service ecosystem: Map the people, systems and processes behind key customer moments, from installer scheduling and back-office tools to charger hardware, software and data Get close to our customers: Plan and run research with drivers, fleet managers, depot operators, installers and internal teams to understand their needs, behaviours and pain points Turn insight into better experiences: Ideate, prototype and test new service concepts, using what you learn to iterate and improve them Bring people together: Plan and facilitate workshops and collaborative design sessions that help teams understand problems, explore opportunities and align around solutions Collaborate across disciplines: Work closely with product managers, engineers, designers and operations colleagues to make sure services balance customer needs, technical realities and business goals Measure and improve: Track how services are performing, combining research, customer insight and data to identify opportunities for continuous improvement Grow service design at Pod: Share tools, methods and ways of working with colleagues, helping us strengthen service design capability across Pod.