About this role
Job Title: Head of Digital Design (14m Fixed Term Contract - Maternity Cover) Salary: £80,000 - £90,000 + Bonus + EV Allowance Location: Hybrid (1-2 days per week in London office) Pod are on the lookout for a Head of Digital Design for a 14 month fixed, term contract to cover a maternity leave. Here's what our very own VP of Product had to say about the role: "This is a fantastic opportunity to step into a well-established design function and make a real impact from day one. You'll lead a talented team, shape the experiences our customers interact with every day, and influence how design contributes to product, commercial and customer outcomes across Pod. We're looking for someone who can balance strategic thinking with hands-on delivery, bring fresh ideas, champion great design practices and help us continue building intuitive, accessible and customer-focused experiences as we scale." Own the Digital Design Strategy - You'll define and drive the digital design vision across web, shop, app and email, ensuring every experience aligns with customer needs and business objectives. You'll bring fresh thinking to how we solve customer problems and continuously evolve our design approach Lead UX and Service Design - You'll guide UX and product design across the entire customer journey, from first visit through installation and ongoing engagement. You'll lead service design initiatives, map customer journeys, identify friction points and create solutions that improve the overall customer experience Drive Design Excellence Across Every Touchpoint - You'll set and maintain a high bar for design quality across all digital channels, ensuring experiences are intuitive, consistent and aligned to customer needs. Through thoughtful reviews, coaching and hands-on support, you'll help the team deliver work that is both commercially effective and genuinely useful for customers Champion User Research - You'll drive customer insight activities, including user research and usability testing. You'll translate findings into clear recommendations and ensure customer feedback directly informs design decisions and product development Develop and Lead a High-Performing Team - You'll support and develop a small team of designers through regular coaching, feedback and mentoring. You'll create an environment where people can do their best work while maintaining high standards of creativity, quality and collaboration Partner on Product Strategy and Innovation - You'll work closely with Product leaders to identify opportunities, define customer problems and shape future propositions. Using a combination of customer insight, data and design thinking, you'll help influence product strategy and bring new ideas to life that deliver value for both customers and the business Strengthen Design Operations - You'll oversee and evolve our design system, helping ensure consistency, efficiency and scalability across all digital touchpoints. You'll also lead peer reviews and establish best practices that support design excellence Champion Accessibility - You'll be a strong advocate for inclusive design, ensuring all experiences meet accessibility standards and align with WCAG best practice Collaborate Across the Business - You'll work closely with Product, Marketing and Engineering teams to ensure design concepts translate effectively into delivered experiences. You'll represent design within the Home Value Pod and contribute to strategic planning, prioritisation and decision-making discussions Measure and Improve Impact - You'll use customer, product and commercial performance data to understand the impact of design initiatives. By analysing key metrics and scorecards, you'll identify opportunities to continuously improve the customer experience.