About this role
- The successful candidate will provide administrative and operational support to the Finance team, ensuring the timely and accurate processing of student and customer refunds.
- The role is responsible for maintaining accurate financial records, allocating payments within relevant finance and student record systems, and managing refund-related enquiries in a professional and customer-focused manner.
- The postholder will help ensure compliance with financial procedures, support efficient transaction processing, and contribute to delivering a high-quality service to internal and external stakeholders.
- Processing refund requests accurately and within agreed timescales.
- Maintaining accurate and up-to-date financial records and documentation, including daily reconciliations Allocating payments and receipts correctly and promptly within student record systems and accounting systems.
- Investigating and resolving payment and refund discrepancies.
- Responding to refund enquiries from students, customers, and internal stakeholders in a timely and professional manner.
- Ensuring compliance with financial regulations, policies, and data protection requirements.
- Supporting reconciliation activities and other routine finance tasks typical of a Finance Associate