About this role
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
- As a Senior Consultant, ServiceNow specializing in Hardware Asset Management (HAM) and Software Asset Management (SAM), you will help deliver enterprise solutions that improve how organizations manage, track, and maintain their technology assets.
- You will collaborate with technical teams and stakeholders to develop scalable ServiceNow capabilities, streamline asset management processes, and strengthen integrations across enterprise systems.
- This role requires strong platform development expertise, technical problem-solving skills, and the ability to translate business needs into effective technical solutions.
- Location: Remote Clearance: Active Top Secret Required.
- TS/SCI Preferred.
- In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
- Develop and enhance ServiceNow HAM and SAM capabilities to support enterprise hardware and software asset management throughout the asset lifecycle.
- Design solutions that connect service catalog offerings, procurement requests, asset fulfillment, and entitlement management to provide a consistent experience for end users.
- Configure and maintain asset management workflows that support hardware assignments, software provisioning, license allocation, renewals, and reclamation.
- Improve asset visibility by developing solutions that allow stakeholders to identify available hardware, assigned equipment, software licenses, and associated ownership information.
- Strengthen the relationship between the CMDB and asset management records to ensure configuration items accurately reflect deployed equipment and software.
- Build and maintain integrations between ServiceNow and external inventory management tools to improve asset discovery, data accuracy, and reconciliation.
- Develop automated processes to identify discrepancies between inventory sources, resolve conflicting asset information, and address incomplete or outdated records.
- Customize ServiceNow catalog items, record producers, and portal functionality to capture required asset details and streamline equipment-related requests.
- Implement workflow enhancements that ensure equipment information is properly documented and updated during incident resolution, service requests, and project activities.
- Design and maintain integrations that synchronize asset information across enterprise platforms while supporting established data ownership and governance requirements.
- Develop technical solutions using Flow Designer, business rules, client scripts, Script Includes, and other ServiceNow development capabilities.
- Create and maintain API integrations using REST/SOAP services, IntegrationHub, MID Server, Import Sets, and Transform Maps.
- Apply JavaScript and ServiceNow scripting capabilities to customize platform functionality and improve system performance.
- Participate in technical design discussions and ensure new HAM/SAM functionality aligns with enterprise architecture, platform standards, and existing asset management solutions.
- Develop automated testing procedures, conduct code reviews, and troubleshoot issues to maintain the quality and reliability of platform enhancements.
- Work closely with business stakeholders, technical teams, and other developers to translate requirements into actionable development solutions.
- Participate in Agile ceremonies, contribute to sprint planning and backlog refinement, and provide technical estimates for development activities.
- Support solution deployments through testing, implementation, end-user training, documentation, and post-deployment support.
- Provide technical guidance and share development best practices with team members while contributing to continuous platform improvement.