About this role
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).
- Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
- Working pattern This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
- Core hours apply, however, because of the nature of the job flexibility is required.
- Weekend rota & earning opportunity This role includes participation in a weekend/bank holiday support rota with additional pay.
- Potential of additional earnings through Weekend and Bank Holiday Rota participation.
- Opportunities to earn more by taking on additional weekend cover when available.
- Plus potential bonus and salary progression, subject to performance and business results.
- Long-term career progression Progression opportunities exist for the right person, including: Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
- What you’ll do (day to day) Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
- Diagnosing faults efficiently using a structured approach (symptoms
- logs/data
- root cause
- fix).
Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
- Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
- Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
- Carry out preventative maintenance to reduce downtime and improve reliability.
- Provide clear customer updates and set expectations during service activity.
- Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
- Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
- Service levels & priority work (SLAs) You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
- Most work is planned and scheduled.
- When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.