About this role
An excellent entry point into engineering If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities. Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.
- Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
- Working pattern This is a field role, so start/finish times vary with customer needs and travel.
- Core hours apply; however, because of the nature of the job, flexibility is required.
- Weekend rota & earning opportunity This role includes participation in a weekend/bank holiday support rota with additional pay.
- Potential of additional earnings through Weekend and Bank Holiday Rota participation.
- Opportunities to earn more by taking on additional weekend cover when available.
- Plus potential bonus and salary progression, subject to performance and business results.
- Long-term career progression Progression opportunities exist for the right person, including: Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
- What you’ll do Start your day from home, head to customer sites, and manage jobs through our field service system.
- Meet the customer, understand the issue, and keep them updated as you resolve the problem.
- Use a Windows laptop to review system logs, run checks, and record your work.
- Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces).
- We teach this step-by-step.
- Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
- Test the equipment and clearly document what you’ve done before leaving.
Use quieter time for structured learning and training modules.
- Service levels & priority work You’ll work to agreed service levels (SLAs) that help keep customer sites running.
- Most work is planned maintenance and scheduled visits.
- When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
- Our aim is always a first-time fix and minimal disruption for the customer.
- Training & support Structured onboarding and shadowing.
- Product training and access to learning modules/Academy development.
- Ongoing support from schedulers, technical support, and field leadership