About this role
About the Role
We are currently seeking a highly motivated Patient Services Specialist I to support front office operations and coordinate patient access services within our medical clinics. The Patient Services Specialist I is responsible for ensuring a seamless patient experience through appointment scheduling, referrals, authorizations, registration, and checkout activities. This role serves as a liaison between patients, providers, payers, and clinical staff to support efficient workflow and high-quality patient care. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced healthcare environment. The role requires fluency in both English and Spanish to support the diverse needs of our patient population.
- Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Provide exceptional customer service by greeting patients, managing check-in and check-out processes, and assisting with patient inquiries.
- Schedule, reschedule, and confirm appointments while supporting efficient patient access and clinic operations.
- Process and track referrals, authorizations, and pre-certifications while coordinating with insurance carriers, provider offices, and patients.
- Verify insurance eligibility, collect copays, and maintain accurate patient registration and demographic information.
- Coordinate follow-up appointments, specialty care referrals, and diagnostic testing to support continuity of care.
- Maintain accurate electronic medical records and supporting documentation.
- Partner with providers, medical assistants, and care teams to improve patient flow, close care gaps, and enhance patient satisfaction.
- Perform other duties as assigned in support of clinic operations and patient care.