About this role
- Daily Housekeeping service
- 每日客房清潔服務
- Valet service
- 洗衣服務
- Linen maintenance
- 布巾維護
- Guest Request delivery
- 顧客需求傳送
- Public Area Cleanliness
- 公共區域整潔度
- 遵循IHG規範進行線上課程
- Prioritize arrival rooms
- 優先處理當日預進客房
- Liaise with Front Office for guest and hotel requirements
- 與櫃檯合作以完成房客需求
- Ensure guest valet is processed and delivered in a timely manner
- 及時為房客處理洗衣相關服務
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量)
- Manage all special requests made by guests
- 處理房客需求