About this role
Job summary
To lead on, develop and monitor experience Translation systems ensuring they are accessible, and that training is continuously delivered across UHN.
You will be responsible for managing the service for Interpreter and Translation Services across UHN. Working flexibly and collaboratively with our contracted providers and all hospital departments and providing management support to 3 Translation Service Administrators.
Ensuring that end to end administration processes by your team are carried out efficiently, whilst working with colleagues to ensure that they are continually reviewed and evaluated.
Main duties of the job
Knowledge, Training and Expertise:
Managing the Translation Service for UHN, inclusive of internal and external partnerships.
Maintaining a professional relationship with external providers of Translation and Interpreting.
To work autonomously and as part of the wider team to address and resolve complex concerns and enquires.
Be responsible and lead on the development of the new UHN Translation Service Policy and Strategy across both sites.
Liaise with all levels of staff, including the Executive Office, senior clinical staff, managers, and other organisations to resolve enquiries.
Promote and disseminate organisational learning by the identification and collation of action plans and service improvements from feedback.
Be responsible for drafting management reports to provide assurance. This will involve gathering and analysing confidential and sensitive data from management systems.
Leading on invoicing for UHN Translation Services.
Develop the Trusts Translation and Interpreting literature.
For Full details and responsibilities of the role, please see attached job description and person specification
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can be helpful when drafting job applications; however, we ask candidates to keep their use to a minimum. Your responses should reflect your own experiences, skills and knowledge. Over-reliance on AI-generated content may result in responses that are generic or do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) was formed through the grouping of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As one group, we are on a journey to improve services for our communities by working collaboratively, modernising the way we deliver care and continually striving for excellence.
Working together allows us to share expertise, strengthen services and create greater opportunities . There may be a requirement to work across our hospital sites depending on service needs.
Our Excellence Values: Compassion, Accountability, Respect, Integrity and Courage.
UHN welcomes applications from people from all protected groups and is committed to creating an inclusive working environment. We are proud signatories of the Armed Forces Covenant and have achieved the Gold Award under the Armed Forces Employer Recognition Scheme. Our active staff networks support colleagues from all backgrounds and help ensure everyone feels valued here at UHN
Job description Job responsibilities
For Full details and responsibilities of the role, please see attached job description and person specification
Person Specification
Education, training & qualifications Essential
Educated to degree standard or equivalent level of education, training or experience. Minimum 3 years' experience managing an Admin Service.
Desirable
Experience of managing a Translation and Interpreting Service for an organisation.
Knowledge & Experience Essential
Proven experience working within and leading teams to deliver results. Project/people/system management. Proven ability in proactively solving complex problems Experience of working with the public and a range of key stakeholders. Previous experience with dealing with conflict. Evidence of continued professional development. Experience of working autonomously and leading a team. Previous line management experience. Proven experience in using NHS procurement systems. Experience of interpreting and presenting data.
Desirable
In-depth understanding and usage of risk management and incident reporting system.
Skills Essential
Skills Good computer skills, able to use Microsoft Word and Excel packages, and databases. Ability to communicate on a range of levels where there may be barriers to understanding, Understanding of the Data Protection Act, GDPR and patient and public confidentiality. Proven motivational skills. Ability to cope under pressure and meet deadlines. Proven staff management and supervisory skills. Proven motivational skills. Ability to take on, understand and implement new systems quickly. Ability to work in partnership and build relationships with a wide variety of individuals, internally and externally
Desirable
Knowledge of the NHS in the acute and/or primary sector. Knowledge of and ability to use Datix or similar system.
Personal attirbutes Essential
Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users Ability to work on own initiative, as well as part of a team Excellent organisational and communication skills Ability to deal with conflicting demands ensuring that key priorities and deadlines are met through effective time management, Excellent interpersonal skills with the ability to establish good relationships Self-motivated and ability to use own initiative to decision make on behalf of the service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Kettering General Hospital NHS Foundation Trust
Address Kettering General Hospital
Rothwell Road Kettering
Kettering
NN16 8UZ
Employer's website https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)