About this role
Job summary
Join Our Growing Team
We are delighted to offer an exciting opportunity for a Medical Administrator to join our friendly, supportive, and growing team at Drs Reddy & Nunn.
As a large, well-established, and forward-thinking GP practice, we are proud to provide high-quality, compassionate care to our patient population. Due to continued growth and ongoing service development, we are looking for an enthusiastic, organised, and reliable individual to become a valued member of our practice team.
This is a varied and rewarding role combining administrative and reception responsibilities, ideal for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering excellent patient service. You will play an important role in supporting both patients and clinicians, helping to ensure the smooth day-to-day running of the practice.
Previous administrative experience and a strong background in customer service are essential for this role. Please note that this is a full-time position, and only full-time applications will be considered.
Main duties of the job
As part of our administrative team, your responsibilities will include (but are not limited to):
Welcoming and assisting patients both in person and over the phone with a friendly, professional attitude.
Supporting patients with online triage systems, including assisting with queries and submissions
Scanning incoming correspondence, letters, and results into patient records.
Read coding relevant clinical and administrative information using SystmOne.
Maintaining accurate and confidential patient records in line with GDPR and practice protocols.
Working collaboratively within the team to ensure smooth day-to-day operations.
About us
We are a happy and supportive team, where quality, efficiency, and patient-centered care are at the heart of everything we do. As a growing, forward-thinking practice, we are proud to support the healthcare needs of over 41,000 patients.
We are looking for someone with the right attitude, who can effectively manage their workload, consistently uphold the highest professional standards when dealing with patients, and always present a positive image of the practice. Teamwork is essential to us, we support each other and work collaboratively to achieve the practices objectives.
Flexibility is essential within this role, as shift patterns may vary in line with service needs. The successful candidate must be available to work between the hours of 8:00 am and 8:00 pm, as required, and be willing to provide cover for annual leave and staff absence where needed. As part of a busy and dynamic practice team, regular working patterns cannot always be guaranteed, so adaptability and a flexible approach are imperative.
We welcome informal chats or visits, if you are interested, please contact Gillian Cawkill HR Manager [email protected]
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. Unfortunately, we are unable to accept applications from individuals who require UK visa sponsorship. Applicants must have the right to work in the UK at the time of application.
Job description Job responsibilities
Providing a professional and welcoming front-of-house service to patients and visitors
Answering telephone calls promptly and efficiently, signposting patients appropriately
Supporting patients with online triage systems, including assisting with queries and submissions
Booking and managing appointments using the clinical system
Handling patient enquiries in person, over the phone, and via online communication platforms
Ensuring patient information is recorded accurately and confidentially
Working collaboratively with clinical and administrative colleagues to ensure smooth daily operation
Further information can be found in the attached Job Description
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent Business Administration (NVQ) or equivalent Customer Service qualification (NVQ) or equivalent
Experience Essential
Experience working in a primary care environment is advantageous but not essential Strong background in customer service and administrative work is required A clear, polite telephone manner and excellent communication skills are essential for this role Ability to remain calm under pressure and manage a busy workload effectively Confident using IT systems and able to learn new software quickly A team player with a proactive and flexible approach to work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Drs Reddy & Nunn
Address The Medical Centre
Station Avenue
Bridlington
East Riding of Yorkshire
YO16 4LZ
Employer's website https://www.drsreddyandnunn.nhs.uk/ (Opens in a new tab)