About this role
Job summary
An exciting opportunity has arisen for a Band 2 Administrator to join the Perinatal Pelvic Health Physiotherapy Team. We are a small team of Physiotherapists and Therapy Support Workers, providing care and treatment to the antenatal and post natal population across Birmingham and Solihull.
Main duties of the job
To assist in the provision of an effective administrative service to support the Birmingham and Solihull Perinatal Pelvic Health Service.
Schedule appointments into appropriate clinical sessions under the supervision of the team leader.
To schedule patient clinics using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls.
Working in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.
This job role requires remote working.
The overall activities of the post-holder will include:
Providing an efficient and professional administrative service.
Undertake data input, accurately inputting data using a variety of Trust IT systems in a timely manner, including but not exclusive to; MyPathway, BadgerNet, Oceano and Lorenzo.
Communicating with patients and coordinating appointments.
Answering the telephone and taking messages, deal with them in a timely and efficient way and refer as appropriate.
Arrange meetings as and when required.
Receive and open incoming e-mails and messages and take action as required.
Review and action electronic correspondence and disseminate as appropriate.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Please Note : For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
Desirable
- Experience of working in Healthcare
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Ability to travel to multiple sites
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to work under pressure and deal with stressful situations
Desirable
- Ability to handle cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)