About this role
Job summary
This is an excellent opportunity to join a specialist team supporting individuals living with Motor Neurone Disease (MND) across the West Midlands. The post holder will provide compassionate and sensitive administrative and coordination support, acting as a key point of contact for service users, their families and healthcare professionals.
Responsibilities include coordinating Multidisciplinary Team (MDT) meetings, preparing accurate reports, sharing information promptly with MDT members, and assisting with the organisation of the Midlands-wide Annual MND Conference.
The successful candidate will demonstrate excellent communication, organisational and interpersonal skills, alongside empathy, initiative, sound judgement and a commitment to confidentiality. They will work collaboratively with colleagues and stakeholders to support an efficient and responsive care journey for individuals living with MND.
Main duties of the job
To provide comprehensive, high quality administrative and coordination support to a corporate service area,
working closely with internal teams, senior colleagues and key stakeholders to support the efficient and
effective delivery of services.
The post holder will be responsible for coordinating meetings and service activity, managing diaries,
appointments and work schedules, and acting as a central point of contact for staff and external partners.
This will include arranging and rescheduling meetings, maintaining accurate systems and records, preparing
documentation, and providing administrative support in line with organisational policies and procedures.
The post holder will be required to exercise initiative and sound judgement, using acquired knowledge and
skills to manage competing priorities, meet deadlines and resolve routine issues independently, while
maintaining confidentiality and data protection standards at all times. They will provide a professional,
responsive and customer focused point of contact for colleagues and stakeholders.
The post holder will contribute to continuous service improvement, effective team working and the
development of efficient administrative processes.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications
Essential
- Experience of working in healthcare
- Knowledge of a broad range of administrative and coordination procedures and systems, including MDT coordination and nonroutine processes, typically gained through training and experience to NVQ Level 3 in Business Administration (or equivalent qualification or experience).
- Understanding of specialist terminology, organisational policies and procedures, and servicespecific requirements relevant to a corporate service environment.
- Awareness of data protection, information governance and confidentiality standards, including relevant legislative and organisational compliance requirements.
Desirable
- Experience of working in a busy environment
- Experience of working in healthcare
- Previous experience of transcribing formal minutes
- Previous experience of using UHB systems such as Oceano.
Experience
Essential
- Experience of working with patients.
- Experience of working in an administrative or secretarial role, with the ability to support service delivery effectively.
- Demonstrable experience of using initiative and problemsolving skills to manage routine and nonroutine administrative tasks.
- Understanding of the importance of confidentiality and information governance in a healthcare or public sector environment.
Desirable
- Experience of transcribing formal minutes.
- Experience of working in MDT.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)