About this role
Job summary
An exciting opportunity has arisen to join our Vasectomy Service as a Band 3 Administrator on a fixed-term basis for 6 months.
We are looking for an organised, proactive and friendly individual to provide high-quality administrative support to our busy and well-established service. Working 22 hours per week, you will play a key role in ensuring patients receive a positive experience and that clinics run smoothly and efficiently.
The successful candidate will be responsible for managing patient bookings, responding to enquiries, maintaining accurate records, coordinating clinic activity and supporting the clinical team with a range of administrative duties.
This is an excellent opportunity for an experienced administrator who enjoys working in a busy healthcare environment and making a real difference to patient care through effective administration and excellent customer service.
Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.
Main duties of the job
The post holder will provide comprehensive administrative support to the Vasectomy Service.
Duties will include
Managing patient referrals, bookings and appointments.
Responding to telephone and email enquiries from patients and professionals.
Maintaining electronic patient records and administrative systems.
Preparing clinic documentation and correspondence.
Supporting clinicians and service staff with day-to-day administration.
Processing data accurately and maintaining confidential records.
Managing incoming and outgoing correspondence.
Prioritising workload effectively to ensure deadlines and service standards are met.
The successful candidate will need excellent organisational skills, attention to detail and the ability to communicate professionally with patients, colleagues and external organisations.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust
Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
Expereince
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years' experience)
Desirable
- Previous relevant NHS experience
- Minute taking experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Skills & Abilities
Essential
- Good organisational skills
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills
- Accuracy and attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Aconbury North
Worcester Royal Hospital
Worcester
WR5 1JG
United Kingdom
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)