About this role
Job summary
An opportunity has arisen for an enthusiastic and motivated individual to join our reception team. We are a small, friendly and caring practice offering a full range of services to our patients.
Our team consists of 2 GP Partners, 2 Salaried GPs, and practice nurses. They are supported by an experienced and dedicated team of managerial, administration, reception and dispensary staff. We are further supported by our PCN Staff which includes care co-ordinators, pharmacists and pharmacy technicians, social prescribers, mental health practitioners and health and wellbeing coaches.
Main duties of the job
Our Receptionist will receive, direct and assist our patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. They will also provide general administrative assistance to the practice team and act as a focal point of communication between patients, doctors and other medical and clerical staff.
About us
We are a semi-rural Dispensing GP Practice who has been providing General Medical Services since the late 1960's to residents within the town of Cheadle, Stoke on Trent and its surrounding areas. The building is single storey and we are fortunate to have a large car park. Our patient list size currently stands at just over 4,800.
We are a high achiever of QOF and endeavour to deliver high quality of care to all our patients within a safe environment acknowledging the need to retain dignity, respect and confidentiality at all times.
We are also a GP Training Practice working in collaboration with Keele Medical School and have Registrars and Medical Students on placement with us throughout the year.
Job description Job responsibilities
The duties and responsibilities to be undertaken may include any or all the items in the following list.
Effectively greet patients and visitors to the surgery in an appropriate and professional manner at all times Book, cancel and rearrange appointments as requested by telephone, face-to-face or online using the electronic appointment book, ensuring patients are directed to the most appropriate healthcare professional Communicate effectively with patients, relatives and carers Process in person, by telephone and e-mail general enquiries ensuring accuracy of detail in all messages and ensuring these are actioned as necessary Action GP referrals ensuring correct processes are followed to avoid unnecessary delays for patients Action all practice tasks and workflow comments daily in accordance with the practice policy Provide assistance and chaperoning to GPs when required Explain practice procedures and arrangements for new patients Registration of patients residing within the practice boundary, ensuring appropriate documents are completed and information entered onto system is correct Provide results of tests and investigations as requested and advised by the GP Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number, and monitor any PDS differences Handle and redirect internal and external mail appropriately and accurately scan and attach clinical and administrative information/correspondence onto patients records as necessary Issue correct and appropriate specimen containers and forms and ensure the correct information is obtained and completed on return of the specimenThe days and hours required will be discussed at interview. We will consider applications for both full and part time hours
You will be required to work as per the specified rota and flexible working is essential to cover additional hours during annual leave and sickness
Person Specification
Experience Essential
Experience working with the general public/patients
Desirable
Experience of working in primary care
Knowledge & Skills Essential
Excellent communication skills (written and oral) Ability to work as a team member and autonomously
Desirable
Strong IT skills EMIS user skills DOCMAN user skills
Qualifications Essential
GCSE (or equivalent) English and Maths at Grade C (4) or above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Allen Street Clinic
Address Allen Street
Cheadle
Stoke on Trent
ST10 1HJ
Employer's website https://www.allenstreetclinic.com/ (Opens in a new tab)