About this role
At IDEMIA Public Security , we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA Public Security operates in different businesses and in 50+ locations around the world.
Purpose This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction. Key Missions Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket Supports the installation and maintenance of operating systems, software and applications within the right standards and processes Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards Manages IT assets (computer and communications equipment, servers, and licenses) Manages and coordinates access to IT tools while ensuring compliance with security standards Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team Provides training to end users and transfers knowledge to other IT members, Proposes improvement ideas Works in full autonomy and reports to IT Lead or IT Manager Profile & Other Information 5 to 10 years of experiences Technical Skills : Hardware Lifecycle Software Lifecycle Mac Windows Active directory & users management Network Key Soft Skills & Behavior: Problem Solving Time Management Critical Thinking Teamwork Customer Service Communication Seize all the opportunities of our fast-paced environment.
Expect the unexpected.