About this role
Job summary
The role involves providing a high standard of administrative support to the Radiology department, with a focus on MRI services.
Working in a busy environment, the role requires excellent organisation skills, attention to detail and the ability to managecomplex appointment schedules, prioritising urgent referrals and contributing to the achievement of national waiting time targets. The post holder will ensure accurate data management and provide a responsive administrative service within a busy radiology department.
Main duties of the job
Work as part of a team to provide a high quality, patient focused administrative service. Organise and prioritise daily tasks to meet the the demands of a busy and fast paced environment. Proactively manage appointment schedules, maximising capacity and minimising delays, ensuring optimal use of scanner capacity. Act as the first point of contact for patients and service users attending the MRI/Radiology department. Receive and process imaging referrals, ensuring all required information is complete and accurate. Maintain and update patient records on relevant hospital systems, ensuring a high level of data accuracy. Ensure all incoming calls, emails and enquires are answered in a professional and timely manner. Liaise with radiographers, consultants and other internal and external departments to support the smooth running of the service. Ensure all documentation is handled in accordance with confidentiality and data protection policies. Recognise and escalate issues where appropriate, supporting the continuous improvement of the service.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Evidence based and interview Essential
2 years or more admin/clerical experience Excellent communication skills, both written and spoken English Confident keyboard and IT skills (Outlook, Word and Microsoft Office) Strong organisational skills with the ability to manage a varied workload in a busy environment Ability to multitask and stay professional in a busy environment Ability to work as part of a team and work independently without supervision Adaptable, with the ability to quickly become proficient in new tasks and systems To be well presented and professional with a good fitness level Willingness to be flexible to meet service needs
Desirable
Previous admin experience within a hospital or GP setting. Medical terminology Familiarity with MRI, CT or general radiology workflows Knowledge of hospital computer systems (Soliton, Cerner, ICS) Experience of dealing with patients in a sensitive or clinical environment Understanding of patient confidentiality (GDPR / NHS data rules 2 or more GCSE's or equivalent
Evidence and proven experience Essential
2 years or more admin/clerical experience Excellent communication skills, both written and spoken English Confident keyboard and IT skills Strong organisational skills with the ability to manage a varied workload in a busy environment Ability to work as part of a team and work independently without supervision Adaptable, with the ability to quickly become proficient in new tasks and systems Willingness to be flexible to meet service needs
Desirable
Previous admin experience within a hospital or GP setting. Knowledge of hospital computer systems (Soliton, Cerner, ICS) 2 or more GCSE's or equivalent Experience of dealing with patients in a sensitive or clinical environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London North West University Healthcare NHS Trust
Address Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)