About this role
Job summary
We are looking to recruit an experienced manager into our growing practice to support the practice manager in all aspects of practice functionality, including motivating and managing staff, optimising efficiency and overall performance ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
The position is 25 hours over Monday to Friday working 1pm -6pm
The Assistant Practice Manager will focus on the day-to-day operability of the practice, HR, GDPR and Learning and Development whilst promoting a positive working environment.
The successful candidate should have experience in a management role and experience within HR ideally having worked in aGP practice.
Main duties of the job
The Assistant practice manager is responsible for:
Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and patients are supported in their care.
To lead Human Resources ensuring motivation and productivity of staff working in the practice is maintained; policy and procedures are implemented, and staff reviews are in line with legislation.
Monitoring and maintain compliance for health and safety and GDPR legislation.
Line managing staff where appropriate and ensure team members are supported by a good appraisal system and robust HR system.
Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record.
More information is provided in the job description attached
About us
Bedford Street Surgery is a two site practice located in Bletchley, Milton Keynes with a branch site in Furzton, Milton Keynes. We currently have over 16400 patients across both sites and a supportive and care focused team.
We have a well established clinical MDT team consisting of paramedics, prescribing nurse practitioners, respiratory nurse, diabetes nurse, health care assistants, practice nurses, a pharmacist and gps who are supported by our management and admin team of secretaries, care navigators and care coordinators.Bedford Street Surgery is part of the South West Network where we are able to work together to provide our patients with additional services and care enhancing the practice with first contact practitioners, Integrated Support mental health services, dietician, social prescriber and health and wellbeing coaches.
We offer monthly mdt meetings, safeguarding meetings and shared care meeting to support patients and staff alike.
Job description Job responsibilities
The following are the primary responsibilities of the Assistant Practice Manager practice manager.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Assistant practice manager is responsible for:
Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and patients are supported in their care.To lead Human Resources ensuring motivation and productivity of staff working in the practice is maintained, policy and procedures are implemented, and staff reviews are in line with legislationMonitoring and maintain compliance for health and safety and GDPR legislation.Line managing staff where appropriate and ensure team members are supported by a good appraisal system and robust HR systemDeveloping, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training recordTo work with the care coordinator manager regarding IT issues, maintenance, reporting, auditing and contractual requirements.Ensuring the clinical session structure is effective, meets the needs of the patients and meets contractual requirements by regular reviewsSupporting the overall practice clinical governance framework, supporting with reports for QOF, enhanced services and other reporting requirements using CQRS or other such systems and undertake annual reporting and submissions to ensure practice maintain complianceSupport the team to improve accessibility, safe and effective working in the compilation of practice reports, audits and monitoring to plan, review and implement change under the direction of the practice managerDeveloping, implementing and embedding the practice audit programmeMaintain the practice team net actionsFurther details of secondary responsibilities are attached
Person Specification
Experience Essential
Essential Experience: Working with HR, legislation and contracts Working with the public Leadership and management Working in a nhs health care setting Performance management, including appraisal writing, staff Development and disciplinary procedures Managing a team Managing projects at higher level including understanding contracts from external organisations Experience of workforce planning NHS / Primary Care General Practice experience
Desirable
Desirable experience: Experience of leading multidisciplinary teams Relevant health and safety experience Experience of producing agendas and minutes for meetings
Skills & Personal Qualities Essential
We are looking to recruit an excellent communicator with strong IT and leadership skills, a strategic thinker who can prioritise, delegate and meet tight deadlines in fast-paced environments, demonstrating effective time management, proven analytical and problem-solving abilities, and the capacity to develop, implement and embed policies and procedures while motivating and training staff We are looking for the right candidate to join our team who is polite, confident, flexible and cooperative, with excellent interpersonal skills, a proactive and solutions-focused approach, high integrity and empathy in sensitive situations, and the resilience, initiative and drive to lead teams, enhance morale and successfully deliver change
Desirable
Desirable Systmone user skills HR Management
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills Leadership and / or Management Qualification HR Qualification
Desirable
GDPR Safeguarding qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bedford Street Surgery
Address 4 Bedford Street
Bletchley
Milton Keynes
Buckinghamshire
MK7 8PT
United Kingdom
Employer's website https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)