About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Heart Failure Administrative Officer plays a key role in supporting the delivery of a high-quality heart failure service. The post holder will be responsible for the effective coordination and management of patient appointments, ensuring timely access to care. Working closely within the heart failure team, the role involves overseeing referrals, clinic scheduling, patient tracking and data management, while providing a responsive and professional point of contact for patients, clinicians and external services.
Excellent organisational skills, attention to detail and the ability to prioritise workload are essential to support safe, efficient and patient-centred care.
Main duties of the job
The post holder will be responsible for the day-to-day administration and active management of the Heart Failure service , ensuring patients are tracked accurately and treated within agreed pathways and targets. Key duties include coordinating referrals, booking and rescheduling clinics, monitoring appointment outcomes and escalating capacity or access issues as required.
The post holder will act as a central point of contact for patients, clinicians and external teams, providing timely, professional communication and ensuring a patient-focused approach at all times. Close working within the multidisciplinary heart failure team is essential to support safe, efficient and equitable access to care.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities
There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers.
Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
To deliver a high standard of communication to build and maintain good working relationships.
The job will involve job prioritisation of work, booking outpatient appointments via e-referral / C&B, answering all telephone queries, typing and liaising with GP practices.
To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
To deliver a high standard of typing and ensure actions detailed are dealt with accordingly.
To understand and comply with all Departmental and Trust Procedures and Policies.
To undertake any further duties as required by the Division.
To enter data into and extract data from Careflow as required.
Management of RTT and pathways.
To develop and maintain a team working philosophy amongst the department team.
Liaise with Specialist Nurses and schedule appointments. To arrange, cancel or alter clinical commitments to contribute to the smooth running of the Ambulatory Unit.
To develop and maintain effective communication and working relationships both internally within the directorate and trust and externally within the wider health community.
Planning and organisation of own time.
This role will require some sustained periods of concentration.
To organise and arrange copying and collation of materials.
To work unsupervised and exercise judgement when dealing with enquiries analysing and resolving issues.
Person Specification
essential Essential
Good standard of education to GCSE or equivalent to include English Proficient in the use of Microsoft office, Word, Excel, Access and power point Experience of using Hospital Based Information systems Experience of working in an Administrative / Secretarial Role Ability to work autonomously and prioritise work load
Desirable Desirable
Knowledge of Medical Terminology Knowledge of Patient administration and other related systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address University Hospital of the North Midlands / Royal Stoke and County Hospital
Newcastle Road
Stoke - on - Trent
ST4 6QG
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)