About this role
Job summary
Responsible for undertaking a range of clerical and receptionist duties within the Haematology Day Centre and Haematology ward and supporting the day to day activities of the unit as delegated by the nurse manager and the ward sisters. Although based in the Haematology Day Centre you will be expected to take part in the rotation and provide cover where necessary.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job The post holder is responsible for providing comprehensive administrative and receptionist support to outpatient clinics, the Day Unit and Ward, including managing patient appointments, admissions, discharges and records using the PMS system. They act as a key point of contact for patients, visitors and staff, handling enquiries, bookings, transport and interpreter arrangements, while ensuring accurate maintenance, preparation and filing of patient case notes and investigation results. The role also includes general clerical duties to support the clinical team and ensure the smooth day-to-day running of the service.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good general education to GCSE Level. ECDL/IT/Basic keyboard qualification
Desirable
NVQ in Customer Care.
Experience Essential
Experience of dealing with the public in a busy environment in a previous NHS/Healthcare environment.
Skills Essential
Excellent communication skills both oral and written. Proven customer care skills. Ability to adapt quickly and learn new skills.
Desirable
Knowledge of MS Office/Windows based programmes.
Special Knowledge Essential
Experience of using electronic booking system. Understanding of patient confidentiality.
Desirable
Working knowledge of patient information systems (PMS) used by the UHB. Basic knowledge of Haematology conditions.
Personal Qualities Essential
Professional approach in dealing with people. Ability to organise and prioritise own workload. Good team player. Calm under pressure. Sympathetic to patient conditions. Able to work without direct supervision.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address University Hospital of Wales
Heath Park
Cardiff
CF14 4XW
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)