About this role
Job summary
Are you an experienced and motivated administrator looking for something truly rewarding? Do you thrive in dynamic, supportive teams and want to make a genuine difference every single day? If so, our children's community nursing team invites you to bring your energy and enthusiasm to the heart of our Single Point of Access (SPA).
Imagine being the friendly, reassuring voice for families across Oxfordshire. As our dynamic administration assistant, you'll play a key role in delivering exceptional care, helping children and their families with seamless access to our vital nursing services. Whether you're based in Oxford, Banbury or Witney, you'll be at the centre of a caring, fast-paced environment where no two days are ever the same.
We're searching for someone who's not just organised but passionate about making a positive impact. You'll be the first point of contact for patients and families, confidently handling referrals, booking appointments, managing procurement and adapting quickly to the evolving needs of our service.
With our service running from 8.00am to 8.00pm, seven days a week, you'll enjoy the flexibility of shift patterns and the excitement of varied work including consideration of job share.
Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.
Main duties of the job
Provide comprehensive administrative support to ensure the efficient operation of the team or service. Accurately process referrals in line with established local procedures, schedule appointments for families, and maintain records using designated online systems. Effectively prioritise a demanding workload, demonstrating initiative while working independently and collaboratively within a team. Manage the ordering, inspection, maintenance, and distribution of equipment and supplies for the team, ensuring delivery to families and relevant agencies as needed. Coordinate and provide support for clinics associated with the service.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description Job responsibilities
Serve as the primary point of contact for patients and their families via the Single Point of Access (SPA). Process new patient referrals and input information into the system efficiently. Schedule appointments for patients and colleagues, confirming details through telephone or email communication. Arrange and distribute equipment and supplies to patients within the community.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Essential Essential
Good general level of education including GCSE English and Mathematics Microsoft Office skills including Word, Excel, Outlook and Teams Excellent communication skills, both written and verbal Excellent prioritisation skills Excellent attention to detail Excellent keyboard skills Previous experience in an administrative office role and/or a qualification to NVQ Level II Ability to work in a team Ability to work under limited supervision Ability to travel between sites Full UK driving licence and access to own vehicle.
Desirable
Ability to minute meetings Experience of using EPR/EMIS Previous NHS experience in a similar role.
Shortlisting Essential
Microsoft Office Skills Communication Skills Attention to Detail Can work as part of a Team
Desirable
Worked previously in the NHS Can Manage Own Tim Works Well under Pressure
Self Development Essential
Able to develop your skills through training and learning
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford Health NHS Trust
Address Murray House
Jordan Hill Business Park
Oxford
OX2 8AT
United Kingdom
Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)