About this role
Job Title: Sales Office Manager
Salary: Up to £35,000 Per Annum
Location: Broughton, Chester
Working Hours: Monday to Friday, 8:30am - 5:00pm
My client is looking for an experienced Sales Office Manager to lead and develop a busy internal sales team within a technical and industrial sales environment. This is an excellent opportunity for a commercially focused leader who enjoys driving team performance, strengthening customer relationships, and contributing to business growth.
Key Duties
- Manage, coach, and support the Internal Sales team to achieve sales, margin, and customer service targets.
- Create a high-performing and collaborative team culture with a strong focus on accountability and continuous improvement.
- Establish and monitor individual and team KPIs, providing regular feedback and performance support.
- Drive effective management of inbound enquiries and outbound sales activities.
- Identify opportunities to grow existing customer accounts through upselling, cross-selling, and account development strategies.
- Ensure customer enquiries, quotations, and orders are handled accurately, professionally, and within agreed timescales.
- Build and maintain strong customer relationships, delivering excellent levels of service and responsiveness.
- Work closely with external sales colleagues and other stakeholders to support customer acquisition and retention.
- Develop initiatives that increase revenue, profitability, and customer engagement.
- Collaborate with suppliers and technical experts to enhance product knowledge and deliver effective customer solutions.
- Maintain productive supplier relationships that align with commercial and customer objectives.
- Oversee sales administration and order processing activities, ensuring compliance with business procedures and high levels of accuracy.
Requirements
- Previous experience in a Sales Office Manager, Office Manager, Customer Service Manager, or similar leadership role.
- Proven track record of leading, motivating, and developing successful sales or customer service teams.
- Strong customer relationship management and account development skills.
- Commercially minded with the ability to identify and maximise sales opportunities.
- Excellent communication and leadership abilities.
- Experience working within a fast-paced sales environment, ideally within an industrial, technical, or distribution-based sector.
- Strong organisational skills with a focus on operational efficiency and customer satisfaction.
If you have the leadership experience, commercial awareness, and customer-focused approach needed to succeed in this role, please apply today and I'll be in touch to discuss the opportunity in more detail.