About this role
Leasehold Administrator Wanted – Exciting Opportunity with Gentoo!
Location: Doxford Park, Sunderland
Duration: 3 Months Initially (Ongoing Potential)
Pay: £15.57 per hour (PAYE)
Hours: 36 Hours per Week, Monday to Friday (Early finish on Friday)
DBS: Basic DBS Required
Driving Licence: Essential (Pool Car Available)
Are you an experienced Administrator looking for your next opportunity? We are recruiting for a Leasehold Administrator to join Gentoo's busy Leasehold Team. This is a fantastic opportunity to support a small, friendly team and play a key part in delivering excellent customer service to leaseholders across Sunderland and surrounding areas.
What You'll Be Doing
- Providing administrative support to the Leasehold Team
- Handling customer enquiries via telephone, email and Teams
- Producing management packs, leases and customer information requests
- Raising purchase orders and repairs requests
- Maintaining accurate records and data input across internal systems
- Assisting with Section 20 correspondence, mail merges and letters
- Liaising with customers, contractors and internal departments
- Completing monthly meter readings and property inspections
- Supporting viewings and visits to leasehold properties when required
- Providing a professional and customer-focused service at all times
Working Hours
- Monday to Friday
- 36 hours per week
- 30-minute unpaid lunch break
What We're Looking For
- Previous administration experience
- Strong customer service and communication skills
- Ability to manage a busy workload and work independently
- Excellent attention to detail and accurate data entry skills
- Full UK Driving Licence
- Leasehold or housing sector experience would be advantageous but is not essential
- Someone who can hit the ground running and get stuck in from day one
Why Apply?
Join a values-driven organisation that provides more than 60,000 people with a place they're proud to call home. Gentoo is committed to creating thriving communities and delivering excellent services across Sunderland while investing in high-quality, affordable homes.
Interview Process
One-stage Teams interview.
Interested?
Send your CV to today! We're interviewing ASAP, although candidates with a notice period will also be considered.