About this role
Location: Milton Keynes
Hours: Full-time (temp)
Salary: £14.38
Are you passionate about delivering excellent customer outcomes and resolving issues with care and professionalism? We're looking for a Customer Resolution Executives to join a busy customer operations team, managing customer complaints and ensuring fair, timely, and effective resolutions.
What you'll be doing
- Investigating and resolving customer complaints in line with company procedures and regulatory requirements.
- Managing your own caseload, ensuring customers are kept informed throughout the process.
- Liaising with internal departments and external stakeholders to achieve the best customer outcomes.
- Handling complex and sensitive cases, including escalated and vulnerable customer complaints.
- Maintaining accurate records and identifying root causes to support continuous improvement.
- Producing high-quality written correspondence and customer communications.
What we're looking for
- Previous experience in a complaints, customer resolutions, customer service, or case management role.
- Excellent written and verbal communication skills.
- Strong stakeholder management and problem-solving abilities.
- Ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Good Microsoft Office skills and strong attention to detail.
- Experience within financial services is advantageous but not essential.
What's in it for you?
- Opportunity to make a real difference to the customer experience.
- Supportive team environment.
- Career development and progression opportunities.
- Comprehensive training and ongoing professional development.
If you thrive on problem-solving, building relationships, and delivering exceptional customer service, we'd love to hear from you. Apply today!
Brook Street NMR is acting as an Employment Business in relation to this vacancy.