About this role
Location: Swansea (Office-based)
Are you the kind of person who enjoys getting things right-then helping make sure they happen on time? We're looking for an experienced, organised Internal Sales Coordinator to join a very happy and established company in Swansea. In this key role, you'll be the friendly "hub" between the customers, the external sales team, and internal departments-keeping orders moving smoothly and service levels high.
What you'll be doing
- Supporting the external sales team with customer accounts, enquiries, and lead follow-ups
- Managing the full sales order process
- Liaising with suppliers and factories to help ensure timely fulfilment
- Being the main contact for customer queries-updating customers on orders, deliveries, and product availability
- Handling complaints professionally and raising Non-Conformance Reports when needed
- Preparing quotations and ensuring they're approved before release
- Generating delivery notes and invoices in SAP, plus supporting export/shipping paperwork
- Keeping customer records and portals up to date
What you'll bring
- Excellent communication and organisational skills, with strong attention to detail
- Confident Microsoft Office skills (especially Excel)
- A proactive, solutions-focused attitude and the ability to manage multiple priorities
- A professional, customer-focused approach with experience in a sales support/internal sales or customer focused role
Additional information
Competitive salary, pension scheme, 25 days holiday + bank holidays, and training & development opportunities.
If this sounds like you, we'd love to hear from you-apply today.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.