About this role
About the Company International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern. Join the world's leading medical and security travel risk company Hybrid work model; work from home and in the office Great opportunity to enhance your career further in a client facing role Manage a portfolio of clients owning the full client lifecycle.
About the role
- This role focuses on managing a portfolio of SME clients across the ANZ region, owning the full client lifecycle from onboarding, engagement and utilisation through to renewal and extension.
- You will be responsible for building strong client relationships, understanding their needs, and delivering value-driven solutions to maximise retention and drive expansion.
Key responsibilities
- Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
- Build and execute account plans aligned to client needs across short, medium, and long-term opportunities.
- Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
- Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
- Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
- Maintain a deep understanding of products and services to effectively position solutions.
- Monitor account performance and profitability, ensuring value delivery for both client and business.
- Deliver a customer-centric experience through proactive engagement and responsive service.
Benefits
- Opportunities to expand your career in a multinational company with consistent growth Ongoing training and development opportunities Enjoy rewards for your contributions, including service awards Option to purchase additional annual leave and paid volunteering days Exclusive discounts on health insurance, airlines, technology, and more
About you
- Full working rights in Australia, Sydney based At least 1-2 years’ experience in a Client/Customer engagement role in a B2B environment Bachelor’s degree (or equivalent) in a relevant field Experience working in a multicultural/international environment Strong communication and proven relationship-building skills across clients and internal stakeholders Customer focused, results-driven mindset with strong strategic thinking and proactive account management skills Team-oriented, highly organised and able to manage competing priorities effectively Proficient using Microsoft Office suite Don’t miss out on this unique opportunity, click Apply now!
Please note: Only suitable shortlisted candidates will be contacted. At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects