About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
Handle customer inquiries and resolve concerns promptly and professionally Provide accurate and detailed information about our products and services to customers Identify and escalate priority issues to the appropriate person Ensure customer satisfaction and loyalty through effective communication and problem-solving skills Meet or exceed individual/team targets
Requirements
At least 1 year BPO experienceHas email/ticketing support experienceA background in automotive, logistics and e-commerce is a plusExcellent verbal & written English skillsMust be detail-oriented and displays critical thinkingWilling to work on site in MakatiAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives