About this role
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism.
Our client is a well-established U.S.-based ABA (Applied Behaviour Analysis) therapy company providing in-home therapy services to children with autism. They are known for their commitment to rapid service delivery — a rarity in the ABA industry — and pride themselves on maintaining a no-waiting-list policy through tight operational discipline.
They are seeking a highly organised, proactive, and people-oriented Care Coordinator to join their Staffing & Recruitment team. This role combines ABA therapist recruitment with staffing coordination — matching qualified therapists and clinical supervisors (BCBAs) to open client cases as quickly as possible.
The ideal candidate is a fast, methodical worker who thrives in a high-volume, fast-paced environment, communicates clearly and professionally, and takes real ownership of their caseload from open position to filled case.
PLEASE NOTE:
Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings)Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be consideredPower Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be consideredWork Environment: Fully remote
KEY RESPONSIBILITIES:
Staffing & Case Matching
Review the open case list daily, organised by state, county, and zip codeUse an internal geographic map of current staff and clients to identify suitable therapist matches for open casesDetermine whether existing staff can fill open cases, or whether new recruitment is requiredSend official staffing confirmation and welcome emails once a case is filled, including start datesHand off fully staffed cases to the Case Management team for ongoing client support
Recruitment & Candidate Management
Maintain active job postings across platforms (Indeed, ZipRecruiter, Glassdoor, and others) via the Apploy platformScreen, interview, and assess ABA therapist and BCBA candidatesCarefully screen candidates for availability — most cases require afternoon, evening, and weekend hoursManage candidate onboarding through the Empion platform, tracking document completion and following up to ensure timely case readinessTailor recruitment strategy by geography — proactively pool candidates in high-turnover regions while recruiting case-by-case in stable areasAim for an interview-to-ready-to-start turnaround of approximately one week, where possible
Communication & Stakeholder Management
Maintain transparent, empathetic communication with families in areas where staffing is difficult — reassuring them that the search is ongoingCollaborate closely with the Intake, Case Management, and Clinical teamsManage multiple open cases simultaneously, prioritising effectively based on urgency and geography
REQUIREMENTS:
Prior experience in recruitment, staffing coordination, HR, or a similar roleStrong organisational skills with the ability to manage a high volume of open cases simultaneouslyExcellent attention to detail — accuracy in record-keeping, CRM management, and candidate tracking is essentialConfident, clear English communication skills — written and verbalComfortable making and receiving a high volume of calls and emails dailyProactive and self-directed working style — able to manage priorities independently without close supervisionResilient and solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelinesTech-savvy with the ability to quickly learn new platforms and internal systems
Highly Advantageous
Experience in ABA, autism services, healthcare, or a related therapy fieldPrior experience supporting a U.S.-based company remotelyFamiliarity with ABA roles — understanding the difference between RBTs/therapists and BCBAs/supervisorsExperience with recruitment or applicant tracking platforms (e.g., Indeed, ZipRecruiter, Workable, or similar)Experience with onboarding management platforms or HR systems
If you have not been contacted within 14 working days, please consider your application unsuccessful.