About this role
What you’ll doIn order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Nantes office.
On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).
What you'll doRemote:
Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
Accompany the user from the opening of the ticket to its complete resolution
Escalation of incidents to local IT Support teams (level 2).
Detect incidents or recurring requests with a view to continuous improvement.
Propose automation or processes to improve user satisfaction
On site:
Being responsible of the IT Corner in our office in Nantes
Meeting room management: test, update, replace hardware.
This role may occasionally require lifting equipment up to 20kg (44 lbs)
Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)
Who you areIf you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
You are service-oriented and solution-maker
You are a good listener and ask relevant questions in order to reassure the users
You are rigorous and autonomous, without forgetting teamwork.
You know how to adapt to change and prioritize your daily tasks
You speak English and Italian fluently
What we offerFree comprehensive health insurance for you and your children
25 days of paid vacation per year, plus up to 14 days of RTT
Free mental health and coaching services through our partner Moka.care
Work from abroad for up to 10 days per year thanks to our flexibility days policy
Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
A subsidy from the work council to refund part of the membership to a sport club or a creative class
50% reimbursement of your public transport subscription
Parent Care Program: receive one additional month of leave on top of the legal parental leave
For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
The interview processHR Screen
Meeting with the manager
Meeting with the team
Reference check
Offer
About the job Permanent position
Nantes
Start date ASAP
Remuneration : fix + bonus on objectives (according to your profile)
At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!
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