About this role
Are you customer-focused and interested in healthcare? Then this Customer Care Specialist role at an international logistics company in Venlo could be a great fit for you.What are you going to do?
- As a customer care specialist, you are the main point of contact for your customers.
- You process orders and returns, and find solutions when something goes wrong.
- You follow each order through to delivery and keep the customer informed every step of the way.You enjoy a challenge and like working in a fast-moving environment.
- You will work for a healthcare customer that supplies products to the healthcare sector, such as syringes, feeding tubes and catheters.
- The cooperation with this customer is still relatively new, and a lot of work is being done to get all processes up and running smoothly.
- You can play an important role in this, as you enjoy coming up with ideas to improve processes.
- You will be in regular contact with customers and colleagues.
- You care about providing good customer service and making sure agreements are kept.
- You work accurately and understand the importance of following procedures carefully.
- Your responsibilities:- Keep track of orders and deliveries and take action when something goes wrong or a delivery is delayed- Prioritise orders and make sure agreements with customers are met- Work closely with the warehouse and other departments to resolve questions and issues quickly- Support the improvement of processes and prepare various reports- Regularly discuss progress with customers and colleagues and work together to identify areas for improvementThis is a full-time role during office hours.
In consultation with your colleagues, you will start between 7:00 and 9:00 in the morning. You will start through Adecco, giving you the opportunity to get to know the company, your colleagues and the role first.
If it is a good fit for both sides, the intention is for you to join the company directly after the temporary employment period. What d