About this role
As an Associate Regional Business Manager , you will play an important role in coordinating daily business operations and supporting regional management. You will combine the leadership of a small Customer Care team with commercial and operational responsibilities, ensuring efficient processes, strong customer relationships and continuous improvement.
Your responsibilities
- Lead, coach and support a team of 4 to 5 Customer Care professionals.
- Support regional management with operational planning, reporting and business follow-up.
- Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up.
- Act as a key contact for internal stakeholders, customers and business partners.
- Monitor KPIs, service levels and operational performance.
- Prepare reports, dashboards and business analyses to support decision-making.
- Ensure accurate customer and commercial data management through CRM and ERP systems.
- Identify opportunities to improve processes, workflows and customer satisfaction.
- Collaborate with different departments, including Sales, Finance and Operations.
- Handle complex customer-related issues and support the team in finding effective solutions.
- Contribute to cross-functional projects and continuous improvement initiatives.
- You have at least 5 years of relevant experience in business operations, commercial operations, customer service management or a similar position.
- You have proven people management experience and know how to motivate, coach and develop a team.
- You have experience with project coordination, process improvement and stakeholder management.
- You understand commercial processes, contract management and operational workflows.
- You have strong analytical skills and are comfortable working with KPIs, reports and business data.
- Experience with Salesforce and an ERP system is required.
- You are proficient in Microsoft Office, particularly Excel.
- You are proactive, structured, results-driven and capable of managing multiple priorities.
- You have excellent communication and interpersonal skills and build strong professional relationships.
- You combine a customer-oriented mindset with commercial awareness and critical thinking.
- You are fluent in English and have a good knowledge of Dutch or French.
- German or Italian is an advantage.
- You demonstrate strong business understanding and analytical capabilities.
- A relevant degree or equivalent professional experience is an advantage.
You are willing to travel internationally on an occasional basis.