About this role
Summary We’re looking for a friendly, customer-focused Service Assistant who enjoys working with people and creating warm, memorable visitor experiences. You’ll play an active role in welcoming visitors, sharing stories about Wallington, keeping the House presentable and safe, and supporting events and daily operations as part of a supportive team of staff and volunteers.
Salary: £12.75 per hour
Working Hours: The hours advertised for this role (543.5 hours per year) is reflective of 12 months, however the actual hours?you’ll?be required to work for this role are approximately 324, dependent on start date. The?amount?of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract.?
Working Pattern: You will work three 4-hour shifts per week, with regular weekend and bank holiday working. The House is closed in November, so you will not work during this period.
Contract Duration: Fixed term until 3rd January 2027
Interview Date: Friday 5th June
What it's like to work here Wallington is a much-loved historic house filled with stories, collections and spaces that inspire our visitors. As part of the House Team, you’ll be at the heart of helping people enjoy and connect with this special place every day.
You’ll work in a friendly, supportive team of staff and volunteers who are all committed to delivering a warm welcome and great service. The work is varied, lively and people-focused, with no two days looking quite the same, and you’ll make a real difference to how visitors experience Wallington.
What you'll be doing You’ll play a key role in helping visitors have the best possible experience during their time in the House. This includes welcoming visitors, providing friendly and helpful information, and supporting them with orientation around the property. You will share key stories about Wallington, its collections, facilities and events, helping to bring the house and its history to life.
You’ll also help ensure that the House and visitor areas are beautifully presented, tidy and safe. You will follow established safety, cash-handling and operational procedures at all times, support events and visitor offers, and promote the benefits of National Trust membership. Working closely with volunteers and colleagues across other teams, you’ll help create a welcoming and enjoyable atmosphere for everyone. Every interaction you have will directly shape a visitor's day, so delivering friendly, confident and knowledgeable service is at the heart of this role.
Who we're looking for We’d love to hear from you if you’re:
focused on giving great service to everyone you meet a team player, but also happy to work on your own initiativewell-organised and adaptable willing to learn new skills The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.