About this role
Summary We’re seeking someone who’s able to act calmly in situations of pressure and is skilled at working to find ways to help teams run efficiently and achieve the highest standards.
If this sounds like you, we’d love you to join us as Visitor Operations Manager at Anglesey Abbey, part of the North Cambridgeshire portfolio.
This is a chance to make a real difference, welcoming and including people of all interests and backgrounds and helping to look after nature, beauty and history for everyone.
This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.
What it's like to work here This Jacobean-style house with its colourful gardens and working watermill is one of our largest properties. Many roles at Anglesey Abbey are customer facing, with all the teams working hard to maintain the superb standards of service. This is an opportunity to make a real difference within an ever-evolving environment where your ideas and input will be valued.
Click here for more information about this location
What you'll be doing You’ll have a key role in making sure that operational considerations and the needs and expectations of visitors are built into business plans and designs. You’ll lead from the front and champion the Trust’s values, ensuring everyone feels welcome and valued.
You’ll set the overall direction for how people experience a visit to Anglesey Abbey, aiming for the highest standards in presentation and customer service. You’ll lead and line manage your team, inspiring them to feel motivated, ambitious and always focused on helping people to enjoy their best possible visit.
No two days will be the same. This is a busy and rewarding role in a supportive and inclusive environment.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for We’d love to hear from you if you’re:
experienced in leading and inspiring others, and working with a range of staff, volunteers and external partnersa champion for inclusion and diversityskilled at creating and evaluating experiences and events for visitors, including those being run by external partnersgood at prioritising and delegating, empowering staff and volunteers at every levelprecise and observant, focused on excellent standards of presentation, interpretation and customer serviceable to think on your feet and adapt to change, working with others to solve problems and react to opportunitiescomfortable with managing budgets and resources to meet set targets The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.