About this role
Decisity is an AI-native strategy consulting platform from Hamburg that turns briefs and documents into board-ready strategy decks. You make sure strategy, management and advisory teams get board-ready results from Decisity from their first engagement onward.
What you'll do
- Onboard new customers and set up their first engagements
- Train users on scoping, document upload and deck review
- Be the main contact for customer questions and feedback
- Track usage and help customers expand to more teams
- Bring customer feedback to the product teamWhat you bring
- 2+ years in customer success, account management or consulting
- Comfortable explaining software to senior business users
- Understanding of strategy or consulting work is a plus
- Organised and proactive
- Fluent German and EnglishWhat we offer
- Hybrid setup: office in Hamburg plus remote days
- Work directly with the founder
- Real ownership in a small, early-stage team
- An AI-native product and tool stack from day oneAbout Decisity: https://decisity.com/enNews : https://decisity.com/en/newsCareers at Decisity: https://decisity.com/en/careers Apply: https://decisity.com/en/careersContact : [email protected]