About this role
The Customer Service is responsible for delivering excellent customer service by assisting patients and visitors, handling inquiries, managing appointments, and ensuring smooth front-desk operations. This role serves as the first point of contact and represents the professionalism and service quality of the clinic.
JOB DESCRIPTION
- Handle patient registration and patient follow up.
- Prepare the related documentation and apply Guarantee Letter (GL), check GL status of the patient (outpatients & inpatients) & follow-up with the Insurance Company when necessary.
- Arrange patient appointment according to clinic operation hour based on Consultant Ophthalmologist surgery/work schedule.
- Able to provide a quick explanation of the eye condition or service available as patient inquiry over the counter as well as over the phone.
- Monthly ordering of the office supplies to the internal purchasing department.
- Manage the medication stock for the clinic usage and flow (ordering, stock checking, stock return/exchange).
- Prepare the patient files on daily basis, ensure medical room record is neat and tidy.
- Ensure charges are billed accordingly to patient and the collection is accurate.
- Ensure daily closing till is supported with documents and tally with cash collection.
- Supporting role(s) – subject to operational needs.
- Take basic Visual Acuity and handle Auto-refractor machine.
- Discharging/dispensing medications to patients.
- Obtain patient feedback/testimonial by conducting patient surveys.
- Assist in company/marketing event (eg:roadshows / in-house event).
Any other work matters as per instruct by superior.
JOB REQUIREMENT
- Minimum Diploma in Business Administration, Customer Service, Healthcare Management, or related field.
1–2 years of working experience in customer service, preferably in a healthcare or retail setting (fresh graduates are welcome).